Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Patchs - Complete a Patchs Request before 12.30pm for anything Urgent

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• Use Patchs - For all routine appointments, please complete a Patchs Request, this is available from 8am - 6.30pm Mon to Fri, your request will be triaged.
• Phone - Our Phone Line is open from 8am - 6.30pm

When you get in touch, we’ll ask what you need help with and your query will be dealt with accordingly.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01484 426044, Monday to Friday from 8am to 6:30pm

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am.